1. Information We Collect

We collect several types of information from and about users of our website, including:

1.1 Personal Information

Personal information is information that can be used to identify you individually. We may collect the following personal information:

• Contact Information: Name, email address, postal address, telephone number
• Travel Information: Passport details, visa information, travel preferences, dietary requirements, medical conditions relevant to travel
• Payment Information: Credit card details, billing address, banking information
• Identification Information: Date of birth, nationality, gender
• Account Information: Username, password, account preferences

1.2 Non-Personal Information

We also collect non-personal information that cannot be used to identify you individually, including:

• Device Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, links clicked, browsing patterns
• Location Data: General geographic location based on IP address or more precise location if permitted by you
• Cookies and Similar Technologies: As explained in our Cookie Policy

2. How We Collect Information

We collect information in the following ways:

2.1 Direct Collection

Information you provide directly to us when you:

• Complete forms on our website
• Create an account
• Make a booking or inquiry
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer service
• Provide feedback

2.2 Automated Collection

Information collected automatically as you navigate through our website using cookies, web beacons, and other tracking technologies. This information helps us improve our website and deliver a better service.

2.3 Third-Party Sources

We may receive information about you from third parties including:

• Business partners
• Travel suppliers (airlines, hotels, tour operators)
• Social media platforms (if you connect your account to our services)
• Payment processors

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide Our Services

• Process and confirm your travel bookings
• Communicate with you about your bookings
• Process payments
• Provide customer support
• Personalize your experience

3.2 Improve Our Services

• Understand how users interact with our website
• Diagnose technical problems
• Monitor and analyze usage patterns
• Develop new products and services
• Enhance website functionality and user experience

3.3 Marketing and Communication

• Send promotional materials and newsletters (if you've opted in)
• Notify you about special offers or changes to our services
• Conduct surveys and collect feedback
• Tailor our marketing to your preferences

3.4 Legal and Security Purposes

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud and abuse
• Enforce our terms and conditions

4. Legal Basis for Processing (For EEA Users)

If you are in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you (e.g., processing your booking).
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms (e.g., improving our services).
• Consent: Processing based on your specific consent (e.g., sending marketing communications).
• Legal Obligation: Processing necessary to comply with our legal obligations (e.g., keeping records for tax purposes).

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, such as:

• Travel suppliers (airlines, hotels, tour operators, etc.)
• Payment processors
• Customer service providers
• IT and system administration services
• Marketing and advertising partners

These service providers are obligated to protect your information and can only use it in accordance with our instructions.

5.2 Business Transfers

If Ecrousudav Travel is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of Ecrousudav Travel, our customers, or others.

5.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (e.g., in regard to applicable statutes of limitations, litigation, or regulatory investigations)

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Secure networks and systems
• Regular security assessments
• Access controls and authentication requirements
• Staff training on data protection

8. International Data Transfers

Ecrousudav Travel is based in Australia, and the information we collect may be stored and processed in Australia and other countries where our service providers maintain facilities.

If you are located in the European Economic Area (EEA), please note that your information may be transferred outside of the EEA, including to countries that may not provide the same level of data protection as your home country. We take appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Correction

You have the right to access, correct, or update your personal information at any time. You can do this by:

• Logging into your account (if you've created one)
• Contacting us at [email protected]

9.2 Data Portability

In some circumstances, you may have the right to request that we provide a copy of your personal information in a structured, commonly used, and machine-readable format.

9.3 Deletion

You may request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

9.4 Objection and Restriction

You may have the right to object to our processing of your personal information or to request that we restrict the processing of your personal information in certain circumstances.

9.5 Withdrawal of Consent

If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This won't affect the lawfulness of any processing we conducted prior to your withdrawal.

9.6 Marketing Communications

You can opt out of receiving marketing communications from us by using the unsubscribe link in our emails or by contacting us. Even if you opt out of marketing communications, we will still send you service-related communications, such as booking confirmations.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about how we use cookies, please see our Cookie Policy.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice. The date the Privacy Policy was last revised is identified at the top of the page.

You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Ecrousudav Travel
123 George Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 3456 7890

15. Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will endeavor to resolve your complaint promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority. In Australia, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au